PNC Bank

Multiple customers praise the staff, noting that tellers like Jecell are always smiling and eager to provide excellent service. However, one reviewer reported a rude encounter with a male employee who refused to cash a check under the reviewer's name.

Source: 3 of 8 reviews • Confidence: medium-high (explicit mention)

One reviewer experienced persistent problems with a closed home equity line of credit, reporting that the bank failed to close the account despite multiple requests and reversed a bogus assessment fee but did not resolve the account closure within weeks. Another reviewer mentioned issues with a secured credit card fee structure.

Source: 2 of 8 reviews • Confidence: medium (specific complaints)

• Secured credit cards incur a $3 monthly fee indefinitely.

Customer service quality is mixed: several reviewers commend the helpfulness of branch managers and tellers, while others criticize poor service, unprofessional behavior, and difficulty in resolving account issues.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

Opinions vary: some customers express strong satisfaction and appreciation for the bank's staff, while others advise avoiding the bank due to unresolved account problems and poor customer service.

Source: 2 of 8 reviews • Confidence: low (conflicting feedback)