PNC Bank

Multiple reviewers praise the customer service, describing staff such as Luz, Stephanie, and Lupe as kind, friendly, and providing high levels of assistance. However, one reviewer reported a negative experience with aggressive sales tactics and unauthorized credit checks.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers note that the branch is understaffed, particularly lacking additional tellers, which leads to long wait times. One reviewer specifically calls for more tellers and weekend availability, while another criticizes the manager's communication skills and refusal to provide a signed statement.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Staffing keywords: need more tellers, understaffed
• Hours keywords: open on weekends

One reviewer strongly criticizes Lupe, describing her as rude and incompetent, citing difficulties with language and refusal to sign a required statement. Conversely, another reviewer compliments Stephanie and Lupe for their wonderful service and excellent interest rates.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

One reviewer experienced trouble withdrawing a large amount of money, alleging that the bank refused access and lied about processing the request. This contrasts with other reviewers who did not mention such issues.

Source: 1 of 8 reviews • Confidence: low (limited evidence)