Providence St. Mary Medical Center
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What reviewers say
Providence St. Mary Medical Center receives mixed reviews, with praise for compassionate staff and some concerns about wait times, cleanliness, and professionalism.
Themes summarized from customer reviews (sample of 8)
How is the quality of care and staff professionalism at Providence St. Mary Medical Center?
Multiple customers highlight the compassionate and professional team, describing attentive, friendly staff who ensure patients feel comfortable and well-informed. The medical staff are noted as highly skilled and thorough. However, some reviews mention doctors with poor bedside manner and unprofessional behavior from certain nurses.
Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)
What are the typical wait times and patient experiences in the emergency room?
Several reviewers report long wait times, ranging from several hours to over six hours, with one instance of an alcoholic patient being seen before a critically ill child. Some patients praise the ER staff for their care, while others criticize the lack of privacy and crowded conditions.
Source: 4 of 8 reviews • Confidence: medium (explicit mention)
How clean and sanitary is the facility?
One review notes that conditions were less than sanitary, with concerns about dirty bathrooms and infrequent sheet changes, raising potential staph infection risks. Other reviews do not mention cleanliness issues.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Are there any specific concerns about unprofessional behavior from staff?
A few reviews mention unprofessional conduct, including a nurse flirting with a married patient and a rough IV insertion by a nurse who dismissed patient complaints. These incidents are isolated but noted as significant.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
What are the overall sentiments about Providence St. Mary Medical Center?
Sentiments are mixed: while many appreciate the caring and professional approach, others express dissatisfaction with wait times, cleanliness, and occasional unprofessional staff behavior. Some patients report life-saving interventions, while others recount negative experiences that led them to seek care elsewhere.
Source: 8 of 8 reviews • Confidence: medium (conflicting themes)
Ratings
2.3
★★★★★2.3447 reviews
Location
18300 CA-18, Apple Valley, CA 92307
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Details
- Plus Code
- GPRM+PQ Apple Valley, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ8-8kchNjw4ARGvC_Ud3RFYo
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