Pure Gold Professionals in Dentistry

Multiple customers reported difficulty with insurance verification. Some receptionists advised patients to check their insurance independently rather than assisting with coverage lookup.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Several reviewers experienced unexpected upcharges, such as additional costs for X-rays that were not disclosed upfront, leading to bills far exceeding the quoted price.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Many reviewers praised the professionalism, kindness, and thoroughness of the staff, particularly mentioning Dr. Brian Kwong, hygienists like JoAnne, Natalie, and Sara, and overall comfortable experiences.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Staff often described as welcoming, knowledgeable, and gentle.
• Patients frequently highlight quick appointments and minimal wait times.

A few customers reported feeling misled about necessary procedures, overcharged for services, and experiencing poor communication, including one case of a dental infection linked to the office's work.

Source: 2 of 8 reviews • Confidence: low (limited evidence)