Rancho Family Medical Group - Menifee

Most reviewers rate their experience highly, praising the friendly staff and attentive doctors, particularly Dr. Ellie Tan and Dr. Rolando Gutierrez. However, some customers report dissatisfaction with specialist referrals and office communication, such as unresponsive referral specialists and miscommunication about office moves.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

• Specialist referrals criticized in 2 reviews
• Office communication issues noted in 2 reviews

Multiple customers highlight Dr. Ellie Tan and Dr. Rolando Gutierrez for their caring demeanor, thoroughness, and excellent bedside manner. One reviewer specifically praises Dr. Gutierrez for listening to patients and providing trusted medical advice.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Dr. Tan praised for caring nature and clear communication
• Dr. Gutierrez noted for attentive listening and medical expertise

Several reviewers express frustration with the administrative office, citing a lack of ADA accommodations and poor communication about office relocations. Additionally, two reviews criticize the quality of referred specialists, reporting unresponsive or unreliable specialist services.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

• ADA accessibility concerns mentioned once
• Specialist referral issues reported twice

Multiple reviews commend the efficiency of the front staff and medical assistants, noting minimal wait times and attentive service during check-in and appointments.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Front staff efficiency highlighted in 4 reviews