Rancho Medical Clinic

Multiple customers praise the doctors and nurse practitioner Yvette Arenales for being kind, caring, and providing great customer service. However, several reviews specifically mention a staff member named Norma who is described as rude, unprofessional, and unlikable, affecting patient experience.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention of Norma's behavior and positive feedback for other staff)

• Doctors noted as nice and caring.

Several reviews report difficulties with phone service, including unanswered calls, lack of return messages, and confusion over appointment cancellations. One review specifically notes that phones often don’t work, making it hard to contact the office.

Source: 4 of 8 reviews • Confidence: medium (recurring theme of phone and scheduling issues)

• Multiple complaints about missed appointment notifications.

Guests often mention that doctors listen to their concerns and find ways to help, contributing to a positive experience. The nurse practitioner Yvette Arenales is highlighted for being friendly and supportive.

Source: 3 of 8 reviews • Confidence: high (explicit praise for doctor and nurse practitioner attentiveness)

One review criticizes Norma for being mean and rude, suggesting she should find a new job due to her treatment of patients. However, there is no mention in the reviews of any corrective actions taken by the clinic.

Source: 1 of 8 reviews • Confidence: low (single mention without follow-up)