Rat Pact Extermination

Multiple customers report inadequate follow-up, with some waiting weeks without response despite promises of weekly check-ins. One review noted a technician never showed up for scheduled appointments, while another mentioned a technician failed to seal a suspected entry point. However, one reviewer praised prompt follow-up for a rat issue, receiving a quick response and a scheduled service within 48 hours.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Communication issues: missed calls, ignored texts, delayed appointments
• Service gaps: no body removal, unscheduled trap resets

Several reviews highlight scheduling problems, including mismatched appointment times, last-minute cancellations, and technicians arriving hours late. One customer had to hide their number to get a return call, while another reported inconsistent texting and voicemail-only responses.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Appointment reliability: frequent delays, cancellations, and missed communications
• Client time respect: poor adherence to scheduled times

Reviews are split: one customer reported a successful lizard removal without needing rodent services, while another described a year-long rat problem that remained unresolved despite multiple visits and ineffective solutions like unsightly wiring. A positive review mentioned complete extermination of bird mites after two follow-up treatments.

Source: 4 of 8 reviews • Confidence: medium (conflicting evidence)

• Effectiveness: mixed results, some complete failures, others partial success
• Solution quality: variable, with some customers needing to handle issues themselves

One reviewer praised quick response to a late-night rat issue, with immediate quoting and scheduling. Conversely, multiple customers complained about delayed responses to calls and messages, with some having to resort to alternative pest control services due to lack of timely assistance.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Emergency handling: variable, with some prompt and others unresponsive
• Customer communication: inconsistent, ranging from rapid to ignored