Realty Masters & Associates

Multiple customers highlight the professionalism and expertise of Realty Masters & Associates agents, noting that they are knowledgeable, friendly, and deliver a high level of service comparable to larger brokerages without extra costs. Several reviewers specifically praise individual agents like Faby Hernandez Garcia and Maya Dewi for their patience, kindness, and thorough communication throughout transactions.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews express significant dissatisfaction, citing poor communication, unreturned calls, undisclosed conflicts of interest, and unethical practices such as steering clients to specific lenders and failing to disclose dual representation. One reviewer reported a broker yelling at them over the phone, and multiple reviews suggest the need for regulatory action due to these issues.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Ethical concerns: undisclosed dual representation, lender steering
• Communication failures: unreturned calls, lack of transparency

Customer satisfaction is split; five reviews rate the experience as excellent, describing agents as the best they have ever worked with and praising smooth, stress-free transactions. Conversely, four reviews rate the experience as poor, detailing frustrating, unethical, and unprofessional encounters that led to contract terminations and plans to report the company.

Source: 8 of 8 reviews • Confidence: medium (conflicting evidence)