Redlands Urgent Care

Multiple customers consistently highlight the professionalism, efficiency, and caring nature of the staff, describing it as the best urgent care experience they have ever had. The team, including medical assistants, physicians assistants, and doctors, are noted for being attentive, patient, and genuinely helpful. Front desk staff are praised for providing a warm welcome and clear communication about wait times.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff names frequently mentioned: Stephanie, Dean, Angie, Lindsey, Daisy, Tim, Staci, Richard, Sam, Leslie, Folley, Dr. Trey, Dr. Shalib.
• Service keywords: welcoming, efficient, attentive, professional, organized, responsive, patient, sensitive, thorough.

One review describes a highly negative encounter where a medical assistant was reported as unprofessional, rude, and dismissive during an examination, with additional complaints about disruptive behavior and lack of bedside manner. This contrasts sharply with the overwhelmingly positive feedback from other reviewers.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

• Negative experience details: unclear instructions, visible frustration, shouting at an Alexa device, laughing about the incident, patient crying.

Several reviewers specifically commend Stephanie (MA), Dean, Angie (MA), Lindsey (PA), Daisy, Tim (for X-rays), Staci, Richard, Sam, Leslie, Folley, and Dr. Trey or Dr. Shalib for their professionalism and kindness.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

• Staff roles highlighted: Medical Assistants (MA), Physician Assistant (PA), Front Desk, Discharger.

Guests often mention that the check-in process is smooth and stress-free, with staff like Tim and Vanessa facilitating quick registration. The completion of health screening forms and treatment administration, such as IV therapy, is noted as being handled efficiently.

Source: 4 of 8 reviews • Confidence: medium-high (multiple mentions)

• Efficiency keywords: quick, smooth, stress-free, timely, thorough.