Reserve at Chino Hills
Location
4200 Village Dr, Chino Hills, CA 91709
Photos
What reviewers say
Reserve at Chino Hills receives mixed reviews on leasing process, staff friendliness, gym amenities, and overall living experience.
Themes summarized from customer reviews (sample of 8)
How is the leasing process at Reserve at Chino Hills?
Several reviewers find the leasing process frustrating due to an AI system that matches IDs to selfies, causing delays and lack of staff override options. However, other guests report positive experiences with leasing staff.
Source: 2 of 8 reviews • Confidence: medium (conflicting themes)
What do customers say about the staff and leasing team?
Multiple customers praise Kristal and Jonathan for being outstanding, responsive, knowledgeable, and solution-oriented. Another review highlights the office staff as always responsive, attentive, and helpful, creating a sense of security and community.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
How is the maintenance service at Reserve at Chino Hills?
Several reviewers mention quick, polite, and effective maintenance responses, with one specifically noting maintenance fixed all their issues the next day.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
What are the common praises for living at Reserve at Chino Hills?
Guests often highlight affordable pricing relative to California, quiet and peaceful community, clean environment, safe area, convenient location with walking distance to stores and freeways, and excellent amenities like cathedral ceilings and a generally good gym experience.
Source: 5 of 8 reviews • Confidence: high (recurring theme)
What are the main complaints about Reserve at Chino Hills?
One reviewer describes the experience as miserable, citing rude and dismissive staff, bullying behavior, poor parking management, and unprofessional office handling. This contrasts sharply with overwhelmingly positive reviews.
Source: 1 of 8 reviews • Confidence: low (single negative review)
How is the gym and fitness equipment at Reserve at Chino Hills?
One review notes that the gym has only three treadmills, with at least one broken for an extended period, though the gym is otherwise considered pretty good for an apartment facility.
Source: 1 of 8 reviews • Confidence: medium (specific issue)
Ratings
4.1
★★★★★4.1234 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Parking
Pets
Details
- Plus Code
- X7JP+RX Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJF9YpRzjN3IARDnfhvF6DV-s
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