Residence Inn by Marriott Ontario Airport
Unfussy studios & suites in a relaxed hotel offering an outdoor pool, a gym & free breakfast.
Location
2025 E Convention Center Way, Ontario, CA 91764
Photos
What reviewers say
Multiple guests report significant cleanliness, maintenance, and service issues at Residence Inn by Marriott Ontario Airport, often citing problems that fall below Marriott standards.
Themes summarized from customer reviews (sample of 8)
Is the cleanliness of rooms up to Marriott standards?
Several reviewers noted severe cleanliness problems, including urine stains, moldy odors, and unclean bathrooms, indicating the rooms often do not meet Marriott cleanliness expectations.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Common issues: urine stains, mold smell, unclean bathrooms
How reliable is the room availability and check-in process?
Multiple customers experienced delayed room readiness, with some having to wait until 6 p.m. for a room that was booked for 3 p.m., and others facing room switches due to noise or maintenance issues.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
- Check-in delays reported
- Room switches due to noise or maintenance
Are the amenities and room conditions satisfactory?
Guests frequently reported malfunctioning plumbing, broken lighting, stained towels, dirty ironing boards, and outdated fixtures, suggesting amenities are often below expected quality.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
- Broken toilets, non-functional lighting, stained towels
Is the hotel staff helpful and responsive?
While some staff members, like Angie and Andre, were praised for exceptional assistance, many guests felt the front desk and maintenance were slow or unresponsive to issues, contributing to an overall negative experience.
Source: 3 of 8 reviews • Confidence: medium (mixed evidence)
- Positive interactions noted but overall service lagging
What are the safety and security concerns at the hotel?
One review highlighted security lapses, noting that grown men let teenage girls through security gates unchecked, and another mentioned suspicious activity in the back parking lot late at night.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
- Security gate breaches reported
- Shady activity in parking lot
Ratings
3.7
★★★★★3.71,227 reviews
Hours
Popular Times
Details
- Plus Code
- 399V+45 Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ6fUYilA0w4ARh_kXqbmNbjw
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