Residence Inn by Marriott San Bernardino

Multiple guests consistently highlight the exceptional warmth and attentiveness of the staff, noting that team members like Sarah, Jen, Molly, Jill, Kirk, Phillip, and Mark go above and beyond to ensure a comfortable and seamless stay. They frequently check in, anticipate guests' needs, and provide personalized assistance, such as offering parking discounts and remembering individual preferences.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff praised for kindness, attentiveness, and willingness to help
• Consistent check-ins and proactive service

The hotel features a well-maintained indoor pool that remains open until midnight, a fully stocked kitchen with dishwashers and cooking facilities, a gym, and a sports court for basketball and pickleball. Breakfast is described as fresh and tasty, with a variety of options and late service. Parking is ample, and the property is conveniently located near dining, shopping, and transportation options.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Indoor pool open until midnight
• Gym and sports court available
• Fresh and tasty breakfast options
• Ample parking and convenient location

Several reviews mention minor cleanliness concerns, such as flat pillows, linens with a lingering smell, inconsistent room temperatures within suites, and a lack of an ice machine or blender. One guest reported unsatisfactory conditions regarding toilet cleaning for longer stays and observed dead insects in kitchen cabinets, expressing dissatisfaction with the overall quality for a well-known brand.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

• Flat pillows and smelly linens noted
• Inconsistent room temperatures in suites
• Missing ice machine and blender
• Toilet cleaning not provided for longer stays
• Observations of dead insects in kitchen

The hotel is described as ideally situated near downtown San Bernardino, with easy access to popular eateries, local businesses, state and county buildings, parks, shopping malls, gasoline stations, Costco, bakeries, 7/11, Loma Linda, adult entertainment venues, churches, and major highways. It serves as a convenient hub for travelers heading to Big Bear and nearby casinos.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

• Proximity to dining, shopping, and transportation
• Nearby highways and local attractions