Richard Kyaw, MD
Location
12560 Palm Dr, Desert Hot Springs, CA 92240
Photos
What reviewers say
Reviewers highlight both positive experiences with friendly staff and professional care, and negative issues including long waits, poor communication, and perceived bias.
Themes summarized from customer reviews (sample of 8)
How long do patients typically wait before being seen at Richard Kyaw, MD?
Multiple reviews mention long wait times, with some patients waiting 30–45 minutes in the waiting room and additional 10–15 minutes before being seen. One patient waited over an hour and 30 minutes before being attended, citing that the office sometimes schedules too many patients at once.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
Is the staff generally friendly and professional?
Several reviewers praise the staff, particularly Raquel and her team, describing them as friendly, professional, and making patients feel comfortable from the moment they walk in. They highlight excellent communication and a caring approach.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
Are there concerns about the receptionist's behavior?
One reviewer found the receptionist, Vanessa, to be rude and overly restrictive, refusing entry to a third person in the lobby and eavesdropping on private conversations. The reviewer felt the receptionist's attitude was a significant negative factor.
Source: 1 of 8 reviews • Confidence: medium (single negative account)
Do patients feel the doctor's involvement is adequate?
Some patients report not meeting Dr. Richard Kyaw directly, with a physician assistant, Raquel Medeiros, handling most visits. While initially acceptable, several reviewers felt that as their health needs became more complex, the office became less willing to accommodate them, suggesting a shift in service quality.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
Are there issues with prescription handling and medication errors?
One reviewer experienced a dosage error and a lack of follow-up communication regarding a referral to a specialist for standard medications. Another patient reported that Raquel dismissed weight-related concerns, contributing to frustration.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
Is there any indication that positive reviews might be influenced?
One reviewer alleged that a nurse pressured them to post a positive online review during an office visit, suggesting that some positive feedback may not be entirely voluntary.
Source: 1 of 8 reviews • Confidence: low (single allegation)
Ratings
2.8
★★★★★2.847 reviews
Hours
Popular Times
Amenities & Details
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Amenities
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Details
- Plus Code
- XF4X+WM Desert Hot Springs, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJY7C2xuQh24ARi_sAAmVidSE
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