Richard V. Packard, OD

Several reviewers praise Dr. Packard's clinical expertise, noting he identified serious eye conditions and saved patients' sight. However, multiple customers report poor experiences with the office staff, especially at the Indian Wells office, citing frequent mistakes with patient information, billing errors, lack of communication about appointment status, and rude behavior.

Source: 4 of 4 reviews • Confidence: high (explicit mention)

• Staff at Indian Wells office accused patients of lying and hung up.
• Billing discrepancies and overcharging reported.
• Front desk staff failed to notify patients when glasses were ready.

Multiple customers describe the Indian Wells office staff as rude, unhelpful, and prone to errors. Issues include failing to offer assistance, arguing with patients, and covering up mistakes by blaming patients. One review mentions the staff hung up on a patient during a dispute.

Source: 3 of 4 reviews • Confidence: medium-high (recurring theme)

• Staff accused patients of lying about insurance details.
• No follow-up calls when glasses were not ready as promised.

One reviewer notes that the office is often closed or closing during their preferred Saturday visit, leading to scheduling difficulties. This suggests limited availability for patients with inflexible work schedules.

Source: 1 of 4 reviews • Confidence: low (limited evidence)

No positive feedback about the office staff is present in the reviews; all comments regarding staff are negative or neutral, focusing solely on the doctor's performance.

Source: 0 of 4 reviews • Confidence: high (absence of positive mentions)