Riverside County Department of Animal Services

Multiple customers report very positive adoption experiences, describing staff as polite, helpful, caring, and professional. They highlight modern, clean facilities, thorough adoption processes, and free adoption packages with extras. Guests often mention feeling great about the process and being in love with their new pets.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews express serious concerns about undisclosed health issues. One reviewer received a dog with severe dental decay, ear infections, and advanced arthritis that was not disclosed, leading to tragic outcomes. Another reviewer noted that a dog was given in a neglected state, causing pain and eventual euthanasia.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

One review details the euthanasia of a severely neglected dog, indicating the shelter performed euthanasia after the animal suffered from untreated infections and poor conditions. The facility that performed euthanasia expressed shock and sadness, encouraging a formal complaint.

Source: 1 of 8 reviews • Confidence: low (single negative account)

A staff member reviewer criticizes the shelter's foster program, alleging poor treatment of a red‑listed dog and blaming administrative errors for the dog's continued confinement. This reflects dissatisfaction with the foster process and perceived lack of support for volunteers.

Source: 1 of 8 reviews • Confidence: low (staff perspective)

One reviewer was denied adoption of a red‑listed dog named Polo, despite expressing willingness and ability to care for the animal. The reviewer felt dismissed and discriminated against, citing the dog's underweight condition and the shelter's refusal to approve the adoption.

Source: 1 of 8 reviews • Confidence: low (specific incident)

Guests often mention a modern, clean facility with ample outdoor space, including grass areas, a doggy pool, and programs like the “Dogs, Day Out” socialization initiative. The shelter also features a board highlighting pets over 90 days to help them find homes and offers fostering and literature resources.

Source: 1 of 8 reviews • Confidence: medium (positive facility description)