Riverside Medical Clinic - Moreno Valley

Several reviewers report difficulty scheduling appointments, citing extended doctor leaves and a fully automated telephone system that routes calls based on voice answers, leading to frustration. One review noted that a primary doctor is out on extended leave, and another mentioned a different doctor unavailable until June 2026. Another reviewer experienced a two-month wait without a callback after submitting required forms.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Appointment availability described as 'slim pickings'
• Automated system causing communication issues

Positive feedback highlights a top-notch physician and staff who are thorough and timely, with one reviewer praising Dr. Sarisuk and his team for years of excellent service. However, multiple negative reviews criticize the new central check-in process, describing front desk staff as having a bad attitude and being unresponsive. One reviewer reported abusive communication from a nurse and failure to send prescriptions or lab results, while another described elderly abuse due to long waits and unprofessional behavior.

Source: 7 of 8 reviews • Confidence: medium-high (recurring theme)

• Staff attitude issues at central check-in
• Communication problems with prescriptions and labs
• Elderly patient stress due to long waits

Multiple customers express dissatisfaction with the new central check-in system, describing it as 'horrible' and noting that it has made scheduling difficult, especially for urgent needs like weekly prenatal visits. One reviewer specifically mentioned that their daughter could not get an appointment until after the baby was born due to this system.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

• Check-in system impacts appointment scheduling
• Negative impact on prenatal care continuity

Yes, several reviews mention poor communication and unresponsiveness. One reviewer reported not being called back after submitting necessary forms, while another described a nurse snapping at an elderly patient who inquired about a missed appointment, leading to stress and health concerns. A foreign patient also noted difficulties communicating with their doctor and filling prescriptions.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Unresponsive front desk staff
• Communication barriers for foreign patients
• Elderly patient mistreatment