Riverside Medical Clinic - Temescal Valley

Multiple customers report significant delays and lack of communication regarding prescriptions. One reviewer experienced prescriptions not being approved or sent to the pharmacy, with no follow-up from the clinic despite repeated attempts to contact them. This reflects a serious lack of responsiveness, especially for essential post-visit medications.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviews highlight poor customer service, particularly from medical assistants (MAs) and reception staff. One reviewer described an arrogant MA with a disrespectful attitude, while another noted that nurses should handle sensitive issues more maturely. Additionally, there are complaints about doctors being rushed, clinical notes not being discussed, and difficulty following up after appointments.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Staff hiring concerns: poorly trained MAs handling doctor messages.
• Administrative inefficiencies: long waits, difficulty contacting directly.

Positive feedback is noted for several specialists. Dr. Mandira Patel (Cardiologist) and Dr. Simran K. Brar, D.O. (Endocrinologist) receive high praise for thoroughness, knowledge, and patient-centered care. One reviewer specifically highlighted Dr. Brar's compassionate nurse and smooth check-in process.

Source: 3 of 8 reviews • Confidence: high (explicit praise)

• Specialists praised: Cardiologist Dr. Mandira Patel, Endocrinologist Dr. Simran K. Brar.

Many reviewers appreciate the convenience of having labs and imaging departments on-site, noting it saves time and is well-organized. One patient mentioned being very impressed with the clinic's cleanliness and friendly reception, while another highlighted the proximity to home as a major benefit.

Source: 3 of 8 reviews • Confidence: medium (general satisfaction)

• On-site amenities: lab, imaging, X-rays.
• Proximity: close to home for several patients.

A few reviews mention delays and lack of apologies for running behind schedule. One patient reported a 45-minute wait without an apology, perceiving it as disrespectful. However, another reviewer noted a prompt appointment with Dr. Patel, indicating variability in scheduling efficiency.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

• Appointment delays: 45-minute wait without apology.
• Prompt appointments: Dr. Patel's appointment was quick.