Riverside University Health System

Multiple customers report that the front office and scheduling staff are frequently rude, unprofessional, and unhelpful, often making patients feel humiliated or frustrated.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers praise the doctors and nurses as very helpful and caring, taking total care of patients, though one review notes a specific instance of a wrong referral and unnecessary tests.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers mention difficulties in scheduling follow-up appointments, with reports of long wait times, cancellations, and lack of emergency appointment availability.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

One review notes that a few staff members, primarily doctors and RNs, were competent and caring, giving the clinic 2 stars instead of 1, despite overall dissatisfaction.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

Several reviews specifically mention a front desk staff member named Angela in the ER as being rude and dismissive, contributing to a negative experience.

Source: 1 of 8 reviews • Confidence: low (single instance)