Roadhaus Automotive & Diesel Specialist

Reviews are mixed. Several customers, including a business owner and multiple 5-star reviewers, praise the shop for integrity, transparent pricing, and excellent service, describing staff like Carlos, Ron, and Steve as honest and knowledgeable. However, multiple reviews report fraudulent practices, such as charging for non-delivered parts, claiming repairs that were never performed, and treating vehicles carelessly with unexplained damage. The conflicting experiences suggest caution.

Source: 6 of 8 reviews • Confidence: medium (conflicting themes)

• Positive themes: integrity, transparent pricing, fast turnaround, fair rates
• Negative themes: fraud, ignored follow-ups, unfulfilled repairs, vehicle damage

Multiple reviews indicate poor communication. Some customers report being ignored after payment or not receiving updates on repair status. Conversely, a few reviewers note prompt and clear communication, especially with newer staff like Carlos. Overall, communication quality varies widely.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

• Issues: ignored calls, no status updates, rushed payment requests
• Strengths: text updates, transparent pricing communication

Opinions differ. Several satisfied customers report successful repairs, such as clutch replacements and O2 sensor fixes, with fair pricing and quick service. However, at least three reviews describe situations where repairs were not completed, parts were not delivered, or vehicles returned with new damage, suggesting inconsistent repair quality.

Source: 5 of 8 reviews • Confidence: medium (recurring mixed themes)

• Positive: successful clutch replacement, fair pricing
• Negative: unfulfilled repairs, vehicle damage, refund of parts cost

Yes, several reviews specifically commend Carlos, the new owner, for his integrity, transparency, and fast service on high-end vehicles like a Mercedes G-Wagon. Ron and Steve O are also frequently mentioned as knowledgeable and reliable for various car makes, including BMW and Civic.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Praised staff: Carlos, Ron, Steve O

Common complaints include fraudulent billing for non-delivered parts, claims of repairs that were never performed, poor communication leading to ignored follow-ups, and vehicle damage upon return, such as new scratches and dents. Some customers also report that the shop does not work on certain components they claim expertise in, like carburetors.

Source: 4 of 8 reviews • Confidence: medium (recurring negative themes)

• Fraudulent charges, ignored calls, vehicle damage, unfulfilled repairs