Robert L. Harkins, PHD, DSC, MHS, NPPA-David L. Wilkins M.D
Location
12260 Palm Dr, Desert Hot Springs, CA 92240
Photos
What reviewers say
Patients report mixed experiences with Dr. Harkins, ranging from excellent care to significant dissatisfaction.
Themes summarized from customer reviews (sample of 8)
Does Dr. Harkins prescribe commonly used medications without explanation?
Multiple customers report that Dr. Harkins refused to prescribe a long-term medication without providing a medical reason or alternative, citing concerns about liability rather than patient health. One reviewer felt humiliated and offended by the lack of explanation.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
How does the office handle prescription refills?
Several reviewers experienced difficulties with prescription refills. One patient had to call Rite Aid multiple times and was told they needed to see Dr. Harkins again before refills could be processed, leading to inconvenience and perceived financial pressure. Another patient reported a rude office staff member who delayed medical record requests.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
- Office may require in-person visits for routine prescription refills.
- Front desk staff described as rude and unhelpful.
What is the overall staff experience at the practice?
Guests often mention friendly and knowledgeable staff, particularly noting positive interactions with nurses and front desk personnel. However, these positive experiences are contrasted with reports of poor communication and attitude from some staff members during prescription and record requests.
Source: 3 of 8 reviews • Confidence: medium-high (mixed feedback)
- Nurse praised for friendliness and knowledge.
- Front desk staff criticized for rudeness and attitude.
Is Dr. Harkins considered an excellent family practice physician?
Five of eight reviewers expressed highly positive sentiments, describing Dr. Harkins and his staff as excellent and providing a wonderful experience. These reviewers look forward to continued care and feel lucky to have found the practice.
Source: 5 of 8 reviews • Confidence: high (explicit praise)
Ratings
3.6
★★★★★3.69 reviews
Hours
Popular Times
Amenities & Details
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Details
- Plus Code
- XF5X+QH Desert Hot Springs, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJRd-brPoh24ARcq_FrWbfamQ
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