Rock and Block Hardscape Supply Temecula

Multiple customers reported difficulty finding requested paver sizes. One reviewer found the pavers in the supply yard but was told by staff that they were unavailable, leading to a perceived lack of service. Another visit confirmed the same issue, with staff stating the vendor also had none in stock.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Customer service is described as poor by several reviewers. One customer experienced rude and unhelpful clerks, no greeting, and a staff member seemingly prioritizing a personal call over customer inquiries. Another reviewer noted that the store did not answer phone calls, suggesting unresponsiveness. However, one contractor praised the staff for quick responses and a great delivery attitude.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Reviews are mixed regarding delivery reliability. One customer reported a late delivery (the following day) after multiple attempts to contact the company, citing unresponsiveness and inaccurate online hours. Another reviewer mentioned that the store does not answer phone calls, implying potential delivery issues. Conversely, a contractor highlighted quick delivery and reliable service for special orders.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

Several reviewers praised the product quality, stating that Rock and Block offers knowledgeable staff and high-quality hardscape products. One contractor specifically mentioned exclusive use of the store for materials due to the company's expertise and willingness to fulfill special orders with a great attitude.

Source: 3 of 8 reviews • Confidence: high (explicit mention)