Rose, Klein & Marias-Ontario
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What reviewers say
Rose, Klein & Marias- Ontario receives mixed reviews on professionalism, communication, and case handling for personal injury and workers' compensation cases.
Themes summarized from customer reviews (sample of 8)
How would you describe the professionalism and communication of Angelique Mangaser and the firm?
Several reviewers praise Angelique Mangaser and the firm for being professional, personable, knowledgeable, and patient, providing detailed information and support throughout difficult cases. However, other customers report poor communication, lack of responsiveness, and rude behavior from staff, particularly a paralegal named Cindy and an attorney named Christel Schoenfelder.
Source: 4 of 8 reviews • Confidence: medium (conflicting themes)
What is the overall satisfaction with handling insurance claims and workers' compensation cases?
Positive reviews highlight the firm's helpfulness with insurance claims and workers' compensation, describing them as professional and providing great service. Negative reviews indicate mishandled cases, delays, and lack of progress, with some clients reporting rude behavior and dropped cases.
Source: 4 of 8 reviews • Confidence: medium (mixed evidence)
Are there specific staff members mentioned for their excellent service?
Multiple customers specifically commend staff members Cathy Wetzel, Shari, Rick Barone, Chase Nielsen, and Christel Schoenfelder for going above and beyond, showing compassion, and fighting for clients' well-being. Conversely, Christel Schoenfelder is criticized for being rude and unhelpful in another review.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
What are common complaints about the firm's communication and responsiveness?
Several reviews mention poor communication, with calls and emails left unanswered, and clients left waiting for updates or court dates. One reviewer reported that the assigned attorney quit without notice, and another stated the firm dropped the case without explanation.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
Ratings
3.8
★★★★★3.832 reviews
Location
3536 Concours St #210, Ontario, CA 91764
Hours
Popular Times
Amenities & Details
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Details
- Plus Code
- 3CFG+CJ Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ0awkxJ81w4ARsK2z2QE7Ogo
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