Rose Smith Insurance Agency, Inc.: Allstate Insurance

Several reviewers report poor responsiveness, noting months-long delays in calls and emails, and a lack of follow-through on promised callbacks. One reviewer specifically criticizes Rose Smith, the agent, for failing to communicate policy changes and price increases. In contrast, other customers highlight prompt and helpful service from different agents.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Multiple customers praise agents Justin and Adriana for being professional, personable, friendly, efficient, and knowledgeable. Justin was commended for handling a difficult auto insurance situation with care and speed, while Adriana was highlighted as the best for insurance needs.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

The majority of recent reviewers express satisfaction, noting that the agency provides great service, is always friendly and helpful, and offers prompt communication. However, one long-term reviewer warns against using agent Rose Smith due to poor communication and unreasonably high price increases.

Source: 7 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer specifically mentions that the agency provided important information on keeping homeowners insurance up to date and was always available to answer questions, describing the staff as friendly, courteous, and knowledgeable.

Source: 1 of 8 reviews • Confidence: medium (single mention)