Ruiz Family Physicians

Multiple customers report excessively long wait times after being brought into the exam room, with one review noting a 1-hour and 15-minute wait without explanation or apology.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention problematic appointment scheduling, including being turned away for arriving a few minutes late, appointments canceled with little notice, and difficulty securing same-day or sick appointments, leading to frustration and loss of patients.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Negative feedback highlights perceived rudeness and unprofessional behavior from physicians and medical assistants, with one reviewer describing the Nurse Practitioner as uncaring, unfeeling, and bullying toward patients, especially those with mental health issues.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Positive reviews specifically praise Dr. Ruiz for being patient, caring, and knowledgeable, and commend Kimberly, a medical assistant, for being kind, friendly, thorough, and efficient.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review suggests the office needs new policies and management development to enhance leadership skills, reflecting dissatisfaction with current practices.

Source: 1 of 8 reviews • Confidence: medium (single mention)