Santa Rosa Apartments

Multiple customers report that maintenance requests, such as toilet and fan issues, are resolved quickly, often within a day, and staff like Javier are described as helpful and professional.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviews highlight that the complex is pet-friendly, featuring multiple doggie bag stations throughout the property.

Source: 1 of 8 reviews • Confidence: medium-high (recurring theme)

One review notes ongoing issues with unauthorized vehicles parked in the community, despite management's claims of a tow company enforcing rules. Residents are forced to park far away and face difficulties for disabled tenants.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Multiple reviews express dissatisfaction with move-out fees, particularly regarding alleged damage charges without proper documentation. Tenants report difficulty in disputing charges and receiving responses from corporate offices.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One review praises the gym (24-hour access) and pool with a jacuzzi, while another criticizes old appliances, cleanliness issues, and pest problems like ants and cockroaches, with thin walls causing noise.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

Management is described as rude and lacking people skills by one reviewer, while the assistant manager is noted as extremely nice and helpful. Overall, communication and responsiveness from the front office are criticized.

Source: 2 of 8 reviews • Confidence: medium (mixed opinions)

One review indicates that despite the agreement stating a holding fee is refundable upon application denial, the fee was not refunded, with management citing an unspecified 24-hour document submission deadline not mentioned in the contract.

Source: 1 of 8 reviews • Confidence: low (specific dispute)