Sav-On Pharmacy

Multiple customers highlight outstanding customer service, particularly noting the dedication and personal care provided by pharmacist Ivy. She is frequently mentioned for going above and beyond, offering assistance with insurance issues, finding coupons to lower medication costs, and greeting customers warmly. One reviewer stated they would travel far to continue seeing Ivy. However, a few reviews mention recent difficulties with staff changes and rude interactions, leading to dissatisfaction.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Key staff member: Ivy
• Common praise: personalized care, insurance help, cost-saving coupons
• Negative note: recent staff turnover causing inconvenience

Several reviewers specifically commend Ivy for her genuine love of her job and exceptional service. She is noted for greeting customers by name, addressing their concerns, and ensuring prescriptions are ready ahead of time. One reviewer expressed willingness to travel out of the way to continue seeing her.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Ivy's strengths: personal concern, cost-saving measures, proactive prescription handling

A few reviews mention recent problems such as difficulty filling medications due to staff changes, rude interactions with caregivers, and frequent dropping of auto-refills, leading to medication shortages. These issues are attributed to staff turnover and perceived incompetence.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

• Issues noted: staff turnover, rude behavior, missed auto-refills

Most customers describe the atmosphere as friendly and professional, with knowledgeable pharmacists and courteous staff. One reviewer specifically mentioned a rude employee on the phone, but overall sentiment remains positive.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• General tone: friendly, professional
• Minor exception: one rude phone employee