SecurCare Self Storage
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What reviewers say
SecurCare Self Storage is praised for its helpful staff, especially Guadalupe, and affordable pricing.
Themes summarized from customer reviews (sample of 8)
How is the customer service at SecurCare Self Storage?
Multiple customers highlight that Guadalupe, the manager, provides excellent customer service, is accommodating, and goes above and beyond to assist with inquiries, late payments, and unit selection. Guests often mention her friendly demeanor and willingness to help, making the experience pleasant and family-like.
Source: 8 of 8 reviews • Confidence: high (explicit mention)
- Staff praised for helpfulness and friendliness
- Guadalupe noted for exceeding expectations
Are the storage unit prices affordable?
Five of eight reviewers mention that SecurCare Self Storage offers good prices, making it an affordable option for renters.
Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)
- Affordable pricing highlighted by multiple guests
What is the experience like when resolving payment issues?
One review notes that when a credit card expired close to the draft date, the staff gave an extra five days to pay, demonstrating flexibility and understanding.
Source: 1 of 8 reviews • Confidence: medium (specific instance)
- Payment flexibility appreciated by one customer
How responsive is the staff to customer inquiries?
Several reviewers mention that staff, particularly Guadalupe, respond promptly to questions and provide clear instructions regarding late payments, business hours, and lock access.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
- Staff noted for quick responses and clarity
Ratings
4.8
★★★★★4.8198 reviews
Location
4909 Felspar St, Riverside, CA 92509
Hours
Popular Times
Amenities & Details
From the business
Service options
Accessibility
Payments
Details
- Plus Code
- XGX7+GV Riverside, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJt_3_Y1u03IARRSkRNNLH-8M
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