SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga

Multiple customers highlight that SERVPRO staff, especially Fernand and Jeff, check in regularly, provide detailed updates, and maintain consistent contact via calls and texts throughout the restoration process.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Five of eight reviewers report that SERVPRO successfully managed catastrophic water damage, including black mold remediation, and provided immediate containment and repair, making the experience stress-free for homeowners.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer noted that while tile and grout cleaning by the former Dart service was excellent, carpet cleaning left the realtor dissatisfied, suggesting the carpet service may not meet all expectations.

Source: 1 of 8 reviews • Confidence: medium (single review)

Several reviews mention that SERVPRO responded quickly to urgent situations after hours, with the owner answering calls and arriving promptly to assess and begin repairs.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer reported a billing dispute where SERPRO billed over $38,000 for minimal work, refused insurance payment, and placed a mechanics lien on the property, contrasting sharply with the positive experiences of others.

Source: 1 of 8 reviews • Confidence: low (conflicting evidence)