Shell
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What reviewers say
Shell gas station reviews highlight pricing transparency issues, staff friendliness, fuel reward limits, music appropriateness, and car wash quality.
Themes summarized from customer reviews (sample of 8)
Is the pricing at Shell transparent and consistent with shelf-listed prices?
Several reviewers reported pricing discrepancies, with one stating they were charged more than the shelf-listed price for water and another noting a gas pump cap on fuel rewards that differed from other Shell stations. These issues suggest a lack of price consistency.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
How friendly are the staff at Shell during customer interactions?
One reviewer criticized a sales associate for lacking basic greetings and customer service, describing the interaction as unfriendly and suggesting the employee would be better suited working in the back.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Are there any limitations with Shell's Fuel Rewards program?
A reviewer noted that the gas pump capped the fuel reward purchase at $75 for 16 gallons, which conflicted with the advertised 20-gallon maximum, indicating a potential limitation or misunderstanding of the program.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Is the music played at Shell appropriate for all customers, especially with children present?
One reviewer expressed concern over hip-hop music with profanity being played, deeming it unsuitable for customers with children and questioning managerial oversight.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
How is the quality of the car wash service at Shell?
Multiple reviewers criticized the car wash, citing non-functional sprayers, ineffective wash stages, weak water pressure, and soap residue, leading to dissatisfaction and a recommendation to avoid the service.
Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)
Is the Shell location easy to access and clean?
One reviewer described the location as quick and easy to reach, noting it was clean and not crowded during a typical Thursday afternoon, indicating a positive experience with accessibility and ambiance.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Ratings
2.6
★★★★★2.637 reviews
Location
3310 Grand Ave, Chino Hills, CA 91709
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Amenities
Payments
Details
- Plus Code
- 2739+42 Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJJzVZvKYyw4ARd8OqaxLKPM8
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