Shell
Photos
What reviewers say
Shell gas station in Upland receives mixed reviews, with notable issues around customer service and operational problems.
Themes summarized from customer reviews (sample of 8)
Is customer service generally good at this Shell gas station?
Multiple customers report poor customer service, describing staff as rude, unhelpful, and dismissive. One reviewer specifically mentioned an employee named Philip being consistently rude and refusing to assist with a gift card. Another highlighted a worker who refused to answer a simple question about drink sizes. However, a few reviewers praise a friendly employee who is always helpful.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
Are there any recurring issues with equipment at the pump?
One reviewer experienced a malfunctioning pump that did not dispense gas despite appearing to operate, leading to multiple trips back into the store and a lack of assistance from the manager on duty.
Source: 1 of 8 reviews • Confidence: medium (single incident)
Is there a price discrepancy between cash and debit payments?
One reviewer noted that previously cash and debit prices were the same, but now they differ, suggesting price gouging. This is a solitary report.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Do employees have policies on selling lottery tickets?
One reviewer reported that an evening employee refused to sell lottery tickets, citing religious beliefs that money is the root of all evil. This employee, identified as Philip, also allegedly threatened to call the police when the reviewer complained to corporate.
Source: 1 of 8 reviews • Confidence: medium (specific incident)
Is the gas station well-maintained and clean?
A positive review highlights that the location is well-maintained, well-lit, and has merchandise always in stock and correctly displayed. The exterior is described as well-kept, providing safety at night.
Source: 1 of 8 reviews • Confidence: high (explicit praise)
Are there any unusual or humorous comments from staff?
One review included a humorous, unrelated claim that an employee named Phil defeated all the Gracie brothers in Brazilian jiu-jitsu in one night, which appears to be a joke or fabrication.
Source: 1 of 8 reviews • Confidence: low (unusual statement)
Ratings
3.1
★★★★★3.161 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Amenities
Payments
Details
- Plus Code
- 39W5+9F Upland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJV6dnBKs2w4AR6fzm6YBYedc
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.