Shell

Multiple customers praised the staff for above-and-beyond assistance. One review specifically thanked an associate named Allen for helping an 8‑month‑pregnant customer fill air in her tire, noting the help made her night. Another highlighted Ashley’s caring demeanor at Jackson’s #210 store. These experiences suggest that Shell employees often go the extra mile for patrons.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One reviewer reported needing to try four different pumps before finding one that worked, indicating potential pump malfunctions or maintenance issues at the station.

Source: 1 of 8 reviews • Confidence: medium (single report)

One customer noted that a pump took over five minutes to process a credit card transaction, suggesting slower payment processing than expected.

Source: 1 of 8 reviews • Confidence: medium (single report)

Several reviews criticized the car wash. One mentioned broken spray nozzles, lack of soap, and an unsatisfactory wash that left the car worse than before, costing $400 in tire damage. Another reported a completely broken car wash with no soap and a piece of metal puncturing the tire, describing it as the most expensive car wash they’d ever had. These indicate widespread dissatisfaction with the car wash experience.

Source: 2 of 8 reviews • Confidence: high (recurring theme)

One reviewer lamented that after Shell took over the former AMPM station, gas prices increased significantly, the location became less busy, and touchless payment options like Apple Pay were removed. This suggests a perception of poorer value and convenience post‑overhaul.

Source: 1 of 8 reviews • Confidence: medium (single report)

One customer reported that the machines outside declined their Ralph's fuel points, even though they did not purchase gas, indicating a need for machine updates or better integration of loyalty programs.

Source: 1 of 8 reviews • Confidence: medium (single report)