Shell
Location
78998 CA-111, La Quinta, CA 92253
Photos
What reviewers say
Shell gas station reviews highlight both excellent customer service from employee Elana and several issues with operating hours, pricing transparency, and staff behavior.
Themes summarized from customer reviews (sample of 8)
Are the Shell gas station and convenience store open 24 hours?
One review reported that the station was closed at 1:33 am despite the website indicating 24‑hour operation, with locked doors and no staff assistance. This suggests the location is not reliably open around the clock.
Source: 1 of 8 reviews • Confidence: low (single conflicting report)
How is the customer service at Shell, particularly for customers with special needs?
Multiple reviewers praised employee Elana for being kind‑hearted, understanding, respectful, and accommodating to customers with disabilities, noting her willingness to assist without hesitation.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
- Employee recognized: Elana
What are common complaints about the mechanics or staff at Shell?
Two reviews criticized the mechanics for rudeness, excessive lunch breaks, and long wait times that allegedly caused car damage. Another review described the manager as unprofessional and lacking customer service skills.
Source: 3 of 8 reviews • Confidence: medium (recurring negative theme)
Is there a pricing issue with the gas at Shell?
One review noted that gas pricing appears deceptive: the price is lower when a car wash is purchased, and an additional $0.25 per gallon is added if no wash is selected. The price board is also described as having small, illegible print.
Source: 1 of 8 reviews • Confidence: medium (specific pricing observation)
- Pricing keywords: deceptive, car wash dependency
How clean is the restroom and overall atmosphere at Shell?
One positive review highlighted that the restroom was “outrageously clean,” and the employee went above and beyond to assist a disabled customer. However, another review described the car wash as poor and employee attitudes as ranging from indifferent to hostile.
Source: 2 of 8 reviews • Confidence: medium (mixed feedback)
Ratings
3.6
★★★★★3.620 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Amenities
Payments
Parking
Details
- Plus Code
- PP57+H8 La Quinta, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJddmYuRv52oARS6-U9VWH988
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