Shell
Location
70255 CA-111, Rancho Mirage, CA 92270
Photos
What reviewers say
Shell gas station reviews highlight issues with transaction holds, customer service, operating hours, gas prices, and staff behavior.
Themes summarized from customer reviews (sample of 8)
Are there problems with transaction holds at this Shell gas station?
Several reviewers reported that a hold was placed on their card for gas purchases that was not released, leading to disputes with banks. One reviewer mentioned a $120 hold that persisted due to an employee failing to complete the transaction on the station's system, suggesting potential legal issues if not resolved.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
How would you describe the customer service at this Shell gas station?
Customer service is frequently criticized. Multiple customers described interactions as rude or dismissive, with one reviewer experiencing a hang-up after being refused a manager. Another noted a manager-like employee who was preoccupied with personal matters, leading to poor service.
Source: 3 of 8 reviews • Confidence: high (recurring theme)
Are the advertised operating hours accurate for this Shell gas station?
One reviewer noted a discrepancy between Google's listing of 24-hour operation and the station's actual closing time of 9:30 PM, indicating the station is not open around the clock.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
What are the gas prices like at this Shell station compared to competitors?
Multiple reviewers commented that gas prices are higher than nearby competitors, including Chevron. One reviewer specifically questioned why this Shell station prices higher in a competitive market, while another mentioned using rewards points to mitigate the cost.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
- Pricing keywords: "high", "more expensive", "use rewards points"
Is the interior convenience store at this Shell station well-stocked and staffed?
One reviewer described the interior market as extremely small but efficient, with counter help available. However, another reviewer criticized a staff member for being absent, spending time in the restroom without concern for customers.
Source: 2 of 8 reviews • Confidence: medium (mixed evidence)
- Staff behavior keywords: "available", "absent in restroom"
Ratings
3.6
★★★★★3.646 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Amenities
Payments
Details
- Plus Code
- QH56+QF Rancho Mirage, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJR_oLOF8D24ARWynX5QjSDsc
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