Shell

Several reviewers reported that a hold was placed on their card for gas purchases that was not released, leading to disputes with banks. One reviewer mentioned a $120 hold that persisted due to an employee failing to complete the transaction on the station's system, suggesting potential legal issues if not resolved.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Customer service is frequently criticized. Multiple customers described interactions as rude or dismissive, with one reviewer experiencing a hang-up after being refused a manager. Another noted a manager-like employee who was preoccupied with personal matters, leading to poor service.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

One reviewer noted a discrepancy between Google's listing of 24-hour operation and the station's actual closing time of 9:30 PM, indicating the station is not open around the clock.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple reviewers commented that gas prices are higher than nearby competitors, including Chevron. One reviewer specifically questioned why this Shell station prices higher in a competitive market, while another mentioned using rewards points to mitigate the cost.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Pricing keywords: "high", "more expensive", "use rewards points"

One reviewer described the interior market as extremely small but efficient, with counter help available. However, another reviewer criticized a staff member for being absent, spending time in the restroom without concern for customers.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

• Staff behavior keywords: "available", "absent in restroom"