Shell

Multiple customers report consistently rude and unhelpful staff, with instances of yelling, dismissive attitudes, and refusal to assist with issues like malfunctioning car washes or gift card problems. One reviewer specifically mentioned a manager being rude and unwilling to offer a refund.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Issues include refusal to provide manager contact, hanging up on callers, and hostile interactions with customers.
• One reviewer noted a manager telling them never to return after a bad car wash experience.

Several reviews indicate the car wash is ineffective, with customers reporting poor cleaning results and staff unwilling to address the issue or offer refunds. One reviewer mentioned the manager knew the car wash was worthless but refused to look at the car.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Customers have asked for re-washes but were met with rudeness or denial of assistance.
• One reviewer received a gift card that did not work at this Shell, suggesting broader payment issues.

One reviewer specifically noted that the prices at this Shell are much lower than at other Shell stations, expressing satisfaction with the cost advantage.

Source: 1 of 8 reviews • Confidence: medium (single positive comment)

One black female reviewer reported being treated unfairly when her insurance gift card did not work at this Shell, contrasting it with successful use at another retailer. She also mentioned a cashier making a racially charged remark when she walked away.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

• The reviewer noted a pattern of problems at this specific Shell location.