Shell

Several reviewers reported that staff incorrectly denied Ralphs rewards card usage, suggesting a need for better training on the rewards program.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

Multiple customers noted the car wash was out of order on multiple occasions and described staff as passive-aggressive and non-compliant with pandemic safety measures.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer observed that despite having six stations for trash, washer fluid, and paper towels, none were stocked, suggesting possible mismanagement or design oversight.

Source: 1 of 8 reviews • Confidence: low (single observation)

One reviewer updated their original negative review, stating the station is now one of their preferred stops due to better ownership and management.

Source: 1 of 8 reviews • Confidence: medium (review edit indicates improvement)

A customer found the advertised 69-cent drink sale poorly executed, with most options sold out and limited cup sizes available, leading to dissatisfaction.

Source: 1 of 8 reviews • Confidence: low (single incident)

Multiple reviews mentioned difficulties with fuel reward codes, including a mistake by an attendant and unhelpful staff who were preoccupied with personal calls, resulting in poor service.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer reported a lie about the restroom being closed during an emergency, expressing strong dissatisfaction and a decision to take business elsewhere.

Source: 1 of 8 reviews • Confidence: low (single complaint)