SilverRock Pools

Multiple customers highlight that SilverRock Pools provides thorough and informative consultations, with Nelly and Sergio taking the time to understand clients' visions, property, and budget. The design phase is noted for exceeding expectations with creative and detailed blueprints.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviews emphasize impeccable craftsmanship, with a skilled and efficient crew paying attention to every detail. Top-notch materials are used, giving confidence in the pool's longevity and ease of maintenance.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Customers report clear and consistent communication, with regular updates on progress and prompt handling of minor issues. Project management is described as smooth, keeping everything on schedule.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Post-installation customer service is praised as outstanding, with training provided on pool maintenance and availability for any questions or concerns. This level of support is highly appreciated by clients.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

The majority of reviewers express extreme satisfaction, describing the pool as a lifestyle upgrade and the heart of their home. Clients are very happy with their decisions to work with SilverRock Pools, noting the company creates personalized lifetime experiences.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One review raises concerns about finish details, reporting uneven gunite/shotcrete, pitted plaster, and issues with drains leading to buckling and popping grids. The reviewer felt the extra cost for micro pebble finish was not met, resulting in a rough and pitted surface.

Source: 1 of 8 reviews • Confidence: low (single negative review)