Simple Auto Insurance sercvices

Multiple reviewers report difficulty reaching the office by phone, noting that the line often goes unanswered and the office appears closed despite posted hours. One reviewer specifically mentioned the office being closed when it should be open, causing frustration.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Several customers experienced unmet expectations regarding response times. One reviewer waited over an hour without a callback after initially being told to wait 10 minutes, leading them to seek assistance elsewhere. However, another reviewer praised the prompt and helpful service of Yesenia over nearly a decade.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer highlighted that the agency finds the best prices for insurance, suggesting strong competitive pricing despite occasional accessibility challenges.

Source: 1 of 8 reviews • Confidence: low (single mention)

Multiple positive reviews commend the helpfulness and professionalism of staff, particularly mentioning Yesenia as very helpful and professional. Customers describe the service as always helpful, understanding, and having improved significantly over recent months, with staff praised as awesome and efficient.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One review noted confusion about office location, mentioning "Nice but mo office on barstow," indicating potential issues with office visibility or signage.

Source: 1 of 8 reviews • Confidence: low (single mention)