SmartClinic Urgent Care

Several reviewers noted that appointment time was not clearly communicated before the visit, leading to feeling rushed. One reviewer specifically mentioned being cut off while still speaking to the provider and wished they had been advised of the time limit beforehand.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers reported issues with insurance acceptance. One reviewer was informed that their daughter's insurance was not accepted despite prior successful visits, and another was sent to a different clinic due to an insurance misunderstanding. The clinic later clarified that the daughter was eligible for SmartClinic, indicating inconsistent insurance processing.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Several reviewers praised the convenience of scheduling telehealth visits. One customer successfully scheduled a televisit for a cough, found ample appointment slots, and reported a timely, effective consultation with prescribed medication.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Multiple customers expressed dissatisfaction with billing practices. One reviewer experienced an insurance claim denial due to a front desk error, leading to out‑of‑pocket payments and erroneous collection agency notifications. Another reported that despite paying in full, the clinic continued to report a balance to collections and was unresponsive to follow‑up attempts.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

Guests often mention kind, friendly, and helpful staff. Specific praise was given to PA Kiley for being sweet and understanding, and to Nurse Practitioner Jessica Wang for thoroughness and professionalism. However, some reviewers described the billing department as unprofessional and dismissive.

Source: 4 of 8 reviews • Confidence: high (positive recurring theme)

One reviewer noted that the clinic closed earlier than advertised, ending service at around 5:45 pm despite listing 8:30 pm on their website.

Source: 1 of 8 reviews • Confidence: medium (specific observation)