Solace Optometry

Several reviewers noted poor communication and long wait times for glasses. One mentioned receiving a message that glasses were ready, only to be told they were not yet ready upon arrival, highlighting a need for improved communication.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers reported that recent changes in doctors and staff have negatively affected service quality. The newest doctor and new crew were described as having poor attitudes, giving uninformed advice, and measuring glasses incorrectly, leading to dissatisfaction.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Guests often mention a friendly and very helpful receptionist and staff. One review highlighted an amazing experience with a wonderful ophthalmologist and supportive staff, particularly for a child’s first visit, recommending the office highly.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

New customers reported mixed experiences with glasses quality. While some found the staff polite and professional, others were unsatisfied with the fit and clarity of their glasses, and noted a lack of follow-up after expressing concerns.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)

Overall, reviews are split. Some customers praise the quick, efficient, and knowledgeable service provided by Dr. Fatin Shaleh and her staff, describing it as amazing and thorough. Others criticize recent staff changes and communication issues, leading to a less positive experience.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)