Southern California Edison
Location
12353 Hesperia Rd, Victorville, CA 92395
What reviewers say
Southern California Edison faces frequent complaints about high bills, billing errors, poor customer service, and service outages.
Themes summarized from customer reviews (sample of 8)
Why are Southern California Edison bills so high despite having solar panels?
Multiple customers report excessively high monthly bills despite owning solar panels and using energy-efficient appliances, suggesting the billing system may not accurately reflect solar generation.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
How reliable is Southern California Edison's customer service and payment processing?
Several reviews detail recurring billing errors, including double charges, delayed refunds, and difficulties reaching human representatives, leading to account overages and past-due notices.
Source: 3 of 8 reviews • Confidence: high (recurring theme)
Does Southern California Edison impose hidden or increased service charges?
At least one reviewer criticizes a new base service charge as a hidden revenue source, alongside complaints about overall high pricing.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Are there frequent scheduled power outages with Southern California Edison?
Customers have reported planned outages during cold nights, questioning the necessity and timing of such interruptions.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
How accessible is Southern California Edison's online and phone support?
Multiple reviews highlight issues with the online portal showing delayed usage data, lack of human support, and misleading chat services that attempt to charge for assistance.
Source: 2 of 8 reviews • Confidence: high (recurring theme)
What are the concerns about unauthorized power disconnections by SCE?
One review alleges an unauthorized power shut-off by a Department of Revenue Protection agent without proper verification, causing prolonged outage and dissatisfaction.
Source: 1 of 8 reviews • Confidence: low (single incident)
How quickly does Southern California Edison respond to reported power outages?
Customers report long wait times without direct SCE employee contact during outages, raising doubts about response efficiency and employee visibility.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Ratings
1.7
★★★★★1.796 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- FPG5+3R Victorville, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJBaUiNd1mw4ARo-KSDOoVTyc
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