Southern California Veterinary Group

Multiple customers reported that when calling for emergency services, staff directed them to another emergency hospital without further assessment, despite the clinic listing emergency services. One reviewer mentioned a dog with a tooth infection and swollen face was not asked about the issue before being referred elsewhere.

Source: 2 of 5 reviews • Confidence: medium (recurring theme)

Several reviewers expressed dissatisfaction with billing, noting that the clinic attempted to charge double for an exam after the front desk processed payment before discussing test results with the doctor.

Source: 1 of 5 reviews • Confidence: low (explicit mention)

One reviewer indicated that customer service deteriorated significantly once they refused specific services, suggesting the clinic did not handle the situation professionally.

Source: 1 of 5 reviews • Confidence: low (explicit mention)