Southland Arthritis

Several reviewers report difficulty making appointments, citing unanswered phones, busy lines, and AI representatives that transfer calls without resolution. One review noted that despite a referral, the patient could not contact the clinic. Conversely, a few reviewers praised the openness of information and helpful suggestions from staff.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer highly recommends Dr. Yan, stating that within two weeks of starting care, they noticed significant improvement and discontinued other doctors. They describe the experience as a blessing.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One reviewer criticizes the bedside manner of MAs, stating they are not the greatest, and expresses dissatisfaction with a 72-hour response time policy that was not clearly communicated, leading to a two-week wait for a response. This was described as unprofessional.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer attempted to schedule an appointment with Dr. Trivedi but was told to return to their original doctor for a written recommendation, which the reviewer found unreasonable. This reflects a perception of poor receptionist practices.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer experienced a no-show from their scheduled doctor, resulting in a two-month rescheduling delay, which they describe as very bad service.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Two reviewers compliment the clinic for being open with information and offering helpful suggestions beyond medication, helping patients fully understand their condition and treatment options.

Source: 2 of 8 reviews • Confidence: high (recurring theme)