Southwest Gas Corporation

Multiple customers report billing issues, including unauthorized deductions, incorrect billing addresses, and failure to refund disputed charges. One review noted a $260 deposit was processed but later claimed not processed, leading to another deposit demand. Another mentioned payments were stolen and additional charges added without consent.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Guests often mention poor customer service, describing representatives as rude, unhelpful, and uncommunicative about billing issues. Terms like 'untrustworthy' and 'incompetent' are frequently used.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One review highlights a prompt emergency response: a technician arrived within 45 minutes to address a gas leak at a cabin, describing the dispatcher and technician as helpful and professional.

Source: 1 of 8 reviews • Confidence: medium (single positive instance)

One review from an 87-year-old, physically handicapped individual requests assistance with snow-covered meters, indicating a need for in-home service that was not addressed.

Source: 1 of 8 reviews • Confidence: low (specific request, no follow-up)

Several customers complain about the lack of physical billing and receipts, with the kiosk failing to provide receipts and no bills received for over two years despite long-term residency at the same address.

Source: 2 of 8 reviews • Confidence: medium (consistent complaints)