Spa Rosa

Multiple customers report that the massages are among the best they have experienced, with therapists like Claudia and Pilar receiving high praise for professionalism and attentiveness.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviewers note dated locker rooms, dirty showers, lack of privacy, and poor maintenance, including hair on floors, moldy walls, overflowing trash, and insufficient cleaning between appointments.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

Some guests find the price point high relative to the amenities provided, with comments that the cost is not justified by the dated facilities and that services elsewhere are better priced.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

Reviewers often mention missing amenities such as different robe sizes, lack of trash cans in the pool area, absence of eucalyptus spray and shower gel, and insufficient cleaning of shared spaces like the serene area and locker rooms.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

One reviewer reported sending detailed feedback about locker room cleanliness and lack of response from management after a month, indicating a potential gap in customer service follow-up.

Source: 1 of 8 reviews • Confidence: low (limited evidence)