SpringHill Suites by Marriott Riverside Redlands

Several guests describe the rooms as clean and spacious, praising modern amenities and comfortable accommodations. However, some mention minor issues like showerhead adjustments and AC vent positioning that affected comfort.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Multiple customers highlight friendly and attentive staff, with one noting excellent service and another mentioning Val's helpfulness in a difficult situation. Conversely, numerous reviews criticize rude and unhelpful staff, with complaints about dismissive managers and poor customer service.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Guests often mention broken or malfunctioning TVs, inadequate hot water, and issues with bathroom fixtures such as shower spray control and soap dispensers. Some also report problems with elevators and parking availability.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews express dissatisfaction with management, describing dismissive and unapologetic responses from the General Manager and other staff. One guest reported a lack of empathy and no goodwill gestures, while another mentioned a rude receptionist handling payment extensions.

Source: 4 of 8 reviews • Confidence: medium (limited evidence)

The hotel is noted for its convenient location near the I-10 freeway, making it suitable for travelers needing quick access to major routes. However, parking issues and event-related congestion are mentioned as drawbacks.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)