Starbucks
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
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What reviewers say
Starbucks on Highland Avenue and Sterling receives mixed reviews, with some customers praising friendly service and perfect drink preparation, while others report unprofessional staff and incorrect or
Themes summarized from customer reviews (sample of 8)
Is the Starbucks on Highland Avenue and Sterling known for making drinks correctly?
Several reviews indicate inconsistent drink preparation, with multiple customers reporting incorrect orders despite clear instructions. However, some customers consistently receive perfectly made drinks, especially those who frequent the location regularly.
Source: 4 of 8 reviews • Confidence: medium (conflicting themes)
How would you describe the customer service at this Starbucks location?
Guests often mention warm and welcoming staff, with specific praise for employees like King and Marcella for their apologetic and friendly demeanor. Conversely, some reviews highlight rude and unprofessional behavior from drink-making staff, including confrontational attitudes and lack of apologies.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Are the operating hours clearly communicated for this Starbucks?
One review noted confusion over posted hours, arriving at 5:10 AM to find locked doors despite the listed opening time of 4:30 AM, suggesting unclear signage or operational discrepancies.
Source: 1 of 8 reviews • Confidence: low (single report)
Does this Starbucks location offer extra customization options like extra caramel and whipped cream?
Multiple customers confirm that staff at this location readily accommodate extra caramel and whipped cream requests, noting that the drive-thru employees understand and fulfill these special orders well.
Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)
- Pricing keywords: "extra caramel", "whipped cream"
Ratings
3.6
★★★★★3.6356 reviews
Location
2067 E Highland Ave, San Bernardino, CA 92404
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Details
- Plus Code
- 4QP5+65 San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJu12fNyxVw4ARddjzFmTD63A
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