Starbucks Coffee Company
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Photos
What reviewers say
Starbucks location receives mixed reviews, with notable issues around pricing accuracy and customer service, alongside positive feedback on product variety and ambiance.
Themes summarized from customer reviews (sample of 8)
Is the pricing at this Starbucks location accurate?
One reviewer reported being charged for an extra tea they did not order, suggesting potential pricing errors. No other reviews mention pricing issues.
Source: 1 of 8 reviews • Confidence: low (single report of pricing discrepancy)
How is the customer service at this Starbucks?
Multiple customers expressed dissatisfaction with service, citing rude interactions, lack of greetings, and condescending behavior from staff. One reviewer was particularly upset by a specific employee named Joanne, who was perceived as unhelpful and mocking. However, another reviewer praised the staff for quick and easy service.
Source: 4 of 8 reviews • Confidence: medium (recurring theme of poor service)
- Service issues noted by several reviewers
- One positive note on quick service by staff
What do customers think about the product variety and ambiance?
Several reviewers highlighted a large selection of coffees, teas, lattes, and seasonal offerings, describing the store as pleasant with a welcoming atmosphere, especially during holidays. The ambiance was noted as positive, with mentions of pumpkin spice scent and a comfortable waiting area.
Source: 3 of 8 reviews • Confidence: high (explicit mention of product variety and ambiance)
- Large selection of hot and cold beverages
- Ambiance described as pleasant with seasonal scents
Is this Starbucks convenient for grocery shoppers?
One reviewer mentioned the Starbucks is located near the haircare aisle, pet food, baby food, and deli counter, making it convenient for shoppers picking up additional items while waiting for their drink.
Source: 1 of 8 reviews • Confidence: medium (specific mention of nearby grocery items)
- Located near haircare, pet food, and deli sections
Ratings
4.0
★★★★★4.0155 reviews
Location
15970 Los Serranos Country Club Dr, Chino Hills, CA 91709
Hours
Popular Times
Amenities & Details
Service options
Highlights
Popular for
Accessibility
Offerings
Dining options
Amenities
Atmosphere
Crowd
Planning
Payments
Children
Parking
Details
- Plus Code
- X863+JQ Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJty974gPN3IARiLxJ7tlvocU
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.