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Starbucks Coffee Company

Coffee shop$$● Unknown Hours
★★★★★4.0(155)
Starbucks Coffee Company

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

Photos

All
Menu
Food & drink
Vibe
By owner
Street View & 360°

What reviewers say

Starbucks location receives mixed reviews, with notable issues around pricing accuracy and customer service, alongside positive feedback on product variety and ambiance.

Themes summarized from customer reviews (sample of 8)

Is the pricing at this Starbucks location accurate?

One reviewer reported being charged for an extra tea they did not order, suggesting potential pricing errors. No other reviews mention pricing issues.

Source: 1 of 8 reviews • Confidence: low (single report of pricing discrepancy)

How is the customer service at this Starbucks?

Multiple customers expressed dissatisfaction with service, citing rude interactions, lack of greetings, and condescending behavior from staff. One reviewer was particularly upset by a specific employee named Joanne, who was perceived as unhelpful and mocking. However, another reviewer praised the staff for quick and easy service.

Source: 4 of 8 reviews • Confidence: medium (recurring theme of poor service)

  • Service issues noted by several reviewers
  • One positive note on quick service by staff

What do customers think about the product variety and ambiance?

Several reviewers highlighted a large selection of coffees, teas, lattes, and seasonal offerings, describing the store as pleasant with a welcoming atmosphere, especially during holidays. The ambiance was noted as positive, with mentions of pumpkin spice scent and a comfortable waiting area.

Source: 3 of 8 reviews • Confidence: high (explicit mention of product variety and ambiance)

  • Large selection of hot and cold beverages
  • Ambiance described as pleasant with seasonal scents

Is this Starbucks convenient for grocery shoppers?

One reviewer mentioned the Starbucks is located near the haircare aisle, pet food, baby food, and deli counter, making it convenient for shoppers picking up additional items while waiting for their drink.

Source: 1 of 8 reviews • Confidence: medium (specific mention of nearby grocery items)

  • Located near haircare, pet food, and deli sections

Ratings

4.0

★★★★★4.0

155 reviews

5★
84
4★
27
3★
20
2★
4
1★
20

Location

15970 Los Serranos Country Club Dr, Chino Hills, CA 91709

Chino HillsCA91709

Hours

Monday6 AM–7 PM
Tuesday6 AM–7 PM
Wednesday6 AM–7 PM
Thursday6 AM–7 PM
Friday6 AM–7 PM
Saturday6 AM–7 PM
Sunday6 AM–7 PM

Popular Times

5a
6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p

Amenities & Details

Service options

Outdoor seatingDrive-throughOnsite servicesTakeoutDine-in

Highlights

Great coffeeGreat tea selection

Popular for

BreakfastSolo diningGood for working on laptop

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lotWheelchair accessible restroomWheelchair accessible seating

Offerings

CoffeePrepared foodsQuick bite

Dining options

BreakfastLunchDessertSeating

Amenities

RestroomWi-Fi

Atmosphere

CasualTrendy

Crowd

College studentsGroupsTourists

Planning

Usually a wait

Payments

Credit cardsDebit cardsNFC mobile payments

Children

Good for kids

Parking

Free parking lotFree street parking

Details

Plus Code
X863+JQ Chino Hills, California
Timezone
America/Los_Angeles
Google Place ID
ChIJty974gPN3IARiLxJ7tlvocU

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