Starbucks Coffee Company
Location
16931 Foothill Blvd, Fontana, CA 92335
Photos
What reviewers say
Starbucks location receives mixed reviews on staff friendliness and service quality.
Themes summarized from customer reviews (sample of 8)
Is the staff at this Starbucks known for being friendly and making customers feel special?
Several reviewers praise the staff for being loving, caring, and making them feel special, noting personalized service and sweet messages in their drinks. However, one reviewer reported a rude encounter with a staff member who did not make drinks correctly and failed to mention other orders.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Are there concerns about inappropriate behavior or poor customer service from staff?
Multiple customers reported inappropriate jokes and bullying by drive-thru workers, especially toward an underage child. Additionally, one reviewer described a rude encounter where the drink appeared to have been sipped from, and another mentioned being ignored in line before being helped reluctantly.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
Does this Starbucks location offer customized drink options?
One reviewer highlighted that a barista built a Java chip Frappuccino despite it no longer being on the regular menu, expressing satisfaction with the service.
Source: 1 of 8 reviews • Confidence: medium-high (specific example)
Is the atmosphere and overall experience at this Starbucks location positive?
One reviewer described the atmosphere as wonderful and praised a staff member named Angel for being particularly great, indicating a positive experience. Conversely, another reviewer felt unwelcome and criticized the lack of greetings and poor service.
Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)
Ratings
3.6
★★★★★3.6100 reviews
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Highlights
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Details
- Plus Code
- 4H48+G3 Fontana, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ9SE-PYxNw4ARCbIP_giFUag
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