Step Ahead Computers and Gaming
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What reviewers say
Step Ahead Computers and Gaming receives mixed reviews, with praise for service and expertise but criticism for part quality, customer treatment, and business practices.
Themes summarized from customer reviews (sample of 8)
Is Step Ahead Computers and Gaming known for providing friendly and effective computer repairs at reasonable prices?
Multiple customers highlight the friendliness of the main person and the quality of repairs at reasonable rates. Five of eight reviewers specifically mention a great experience with friendly service and a reasonable fee.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Does the business specialize in custom gaming computers and related services?
One review notes that Walter, the proprietor, specializes in custom-designed gaming computers, business networking, and gaming console troubleshooting.
Source: 1 of 8 reviews • Confidence: medium (single mention)
Are there concerns about the quality of parts used by Step Ahead Computers and Gaming?
One reviewer alleges that the business switched original Dell RAM modules with inferior Samsung RAM after a fan replacement, leading to performance issues.
Source: 1 of 8 reviews • Confidence: low (single allegation)
Is the business location convenient for drop-off services?
One review describes the location as a self-serve drop-off spot inside a larger repair business, with no assistance provided for carrying items.
Source: 1 of 8 reviews • Confidence: medium (single description)
Do customers report negative experiences with customer service and business practices?
Several reviews detail hostile and unprofessional interactions, including a lengthy complaint about a combative owner who became angry when asked about repair progress, and another about a dismissive attitude toward seeking advice. One reviewer even mentions the owner's threatening response to a bad review.
Source: 4 of 8 reviews • Confidence: high (recurring theme)
Is the business open for walk-in repairs, or is it primarily a phone-based service?
One review states that the shop is closed but Walter remains in business and can be reached by phone, recommending a call for service.
Source: 1 of 8 reviews • Confidence: medium (single statement)
Ratings
4.1
★★★★★4.179 reviews
Location
34449 Yucaipa Blvd, Yucaipa, CA 92399
Hours
Popular Times
Amenities & Details
Service options
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Details
- Plus Code
- 2WMW+FQ Yucaipa, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJp6Op1RhR24ARwyyQNi28GPQ
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