STG Auto Group of Montclair Service Center

Multiple customers report that verbal promises from sales staff, such as promised vehicle repairs or upgrades, were not honored once the transaction was completed. One reviewer noted Marina in the service department explicitly refused to repair items not listed on the due bill, despite prior verbal assurances from Ramy. Another reviewer experienced a car with numerous defects that were not addressed, even after an appointment was made.

Source: 5 of 8 reviews • Confidence: high (explicit mention of unfulfilled verbal promises)

• Key issue: verbal promises not documented or honored
• Common theme: service department ignores due bill exclusions

Guests often mention poor communication and unresponsive customer service. Reviewers report long wait times on hold, delayed follow-ups on quotes, and difficulty reaching staff after sales. One reviewer highlighted that the service center took two hours for an oil change and failed to call back regarding damage assessments. Another noted that the customer service desk staff were unhelpful and unprofessional.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme of communication breakdowns)

• Communication delays: multiple days without quote follow-up
• Service times: oil change took 2 hours

Several reviews express dissatisfaction with the quality of work and perceived overcharging. One reviewer reported that window tinting and door bumper guards were priced excessively and the work was subpar. Another mentioned that tires provided were mismatched and of different brands, leading to uneven wear. Additionally, a customer complained about being charged for a new battery that was unnecessary, and another noted overcharging on warranty repairs.

Source: 4 of 8 reviews • Confidence: medium (multiple instances of quality and pricing complaints)

• Tire quality: mismatched brands and profiles
• Battery replacement: unnecessary charge
• Warranty repairs: overcharged

One reviewer reported that STG conditioned completion of a warranty repair on the removal of complaints and reviews, indicating a lack of willingness to address issues without external pressure. This suggests a pattern of delaying or refusing warranty work until negative feedback is removed.

Source: 1 of 8 reviews • Confidence: low (single instance of conditional warranty service)

• Warranty repair: delayed until complaints removed

Reviewers describe the sales process as deceptive and pushy. One account details being misled about the availability of a vehicle, leading to a long wait, while another mentions being pressured to purchase a car despite initial intentions to only browse. Sales staff are accused of making promises they do not intend to keep, contributing to a lack of trust.

Source: 3 of 8 reviews • Confidence: medium (multiple accounts of misleading sales tactics)

• Vehicle availability: misleading communication
• Pressure tactics: pushy sales staff